Official Privacy Policy
fc88club's Commitment to
Your Privacy and Data Security
At fc88club, we take every piece of information you entrust to us seriously. This policy explains in detail how we collect, use, store and protect your personal data as a user of our platform.
Why Your Privacy Is Safe With Us
The fc88club Data Protection Framework
Personal Data Encryption
All personal information and financial transactions are processed through 256-bit SSL encryption. Your data cannot be intercepted or read by unauthorised third parties during transmission.
Secure Data Storage
User data is stored on servers protected by multi-layered firewalls with strict access controls. Only authorised staff may access personal records, and every access is logged automatically.
User Account Control
You have full control over your account. You can request a review, correction or deletion of your data at any time through our 24/7 support channels in Malay and English.
No Data Sales
fc88club does not sell, rent or share your personal information with external advertisers or data brokers. Your information belongs solely to you and is used only for the operational purposes of this platform.
Transaction Confidentiality
Every deposit and withdrawal record — including those made via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency — is kept confidential and is not disclosed to any external party.
International Licensing Compliance
Operating under an international licence, fc88club complies with the data protection standards set by regulatory bodies. This privacy policy is updated regularly to ensure ongoing compliance.
Introduction
This Privacy Policy is issued by fc88club ("we", "our platform") and applies to all users who register an account, use our services, visit the website fc88club.onl or interact with any component of this platform.
We recognise that your privacy is a fundamental right that must be respected. This document is written with the intention of giving you a clear and honest picture of our data management practices — not merely to satisfy a legal formality.
By registering an account or using fc88club's services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.
This policy applies together with our Terms & Conditions and Responsible Gambling Policy. You are advised to read all three documents to fully understand your rights and responsibilities.
Information We Collect
fc88club collects various categories of information to allow the platform to operate securely, meet licensing obligations and provide a suitable experience to each user.
2.1 Information You Provide Directly
- Full name as stated on your identity card (MyKad) or passport
- Date of birth — to verify that you meet the minimum age requirement of 21 years
- Email address and mobile phone number
- Identity card number (MyKad) for identity verification purposes
- Bank account or e-wallet information for processing deposits and withdrawals
- Username and password you create for your fc88club account
2.2 Information Collected Automatically
- IP address and general location data (country or state)
- Device type, operating system and web browser used
- Pages visited, session duration and navigation patterns within the platform
- Game history, bets, deposits and withdrawals
- Time and date of each login to your account
- Cookie data and similar tracking technologies (see Section 6)
2.3 Information from Third-Party Sources
In certain circumstances, we may receive information about you from payment service providers such as Touch 'n Go eWallet, DuitNow or online banking platforms (FPX) for transaction verification purposes. This information is used solely to verify your deposits or withdrawals.
Use of Your Personal Information
Information collected by fc88club is used for the following purposes only:
- Identity and age verification: Ensuring all users are aged 21 and above and that the information provided is valid before an account is activated.
- Account operations: Managing user profiles, processing deposits and withdrawals, and recording transaction history.
- Platform security: Detecting fraudulent activity, unauthorised use of multiple accounts or attempted system intrusions.
- Service communications: Sending account-related notifications, transaction confirmations or security alerts via email or SMS.
- Legal compliance: Meeting reporting requirements imposed by the international licensing regulatory bodies under which we operate.
- Service improvement: Analysing usage patterns in aggregate (not at an individual level) to improve the overall platform experience.
- Customer support: Helping our 24/7 support team resolve your enquiries or complaints more efficiently.
We do not use your data for third-party advertising, commercial profiling or any purpose not stated here. Any changes to the purposes of use will be communicated to you in advance.
Disclosure to Third Parties
fc88club does not sell or rent your personal data. However, there are specific situations where information must be shared with selected third parties:
4.1 Payment Service Providers
Transaction information is shared with providers such as Touch 'n Go eWallet, DuitNow, Boost, ShopeePay, the FPX network or cryptocurrency platforms (USDT, BTC, ETH) solely to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
4.2 Licensed Game Providers
Licensed game developers operating through our platform may receive the minimum game session data required to ensure that game rounds, jackpots and results are recorded accurately. They do not receive your financial or personal identity information.
4.3 Legal Requirements
We may disclose your personal information if required by a court order, direction from a regulatory body, or applicable law — including to prevent financial fraud or money laundering.
In all of the above situations, we ensure that only the minimum necessary information is shared, and all receiving parties are bound by confidentiality obligations equivalent to our own standards.
Data Security
fc88club implements various technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or accidental disclosure.
- 256-bit SSL encryption for all communications between your browser and our servers
- Multi-layered firewall systems monitored at all times
- Role-based access controls — only staff who require access for a specific task are permitted
- Regular security audits by independent third parties
- Tested incident response procedures to address any data breach promptly
- Encrypted data backups stored at geographically separate locations
While we do our best to protect your data, no online system can be guaranteed 100% secure. We encourage you to also take precautions such as using a strong password and not sharing your login details with anyone.
Cookies and Tracking Technologies
The fc88club platform uses cookies and similar technologies to improve the functionality and performance of the website. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies Used
- Session cookies: Required to maintain your login session while browsing the platform. These cookies are deleted automatically when you close your browser.
- Preference cookies: Store your personal settings such as preferred language, display ratio and game board configuration.
- Analytics cookies: Collect usage data anonymously to help us understand how users interact with the platform and identify areas for improvement.
- Security cookies: Help detect suspicious activity and protect your account from unauthorised access.
6.2 Cookie Management
You can control and delete cookies through your browser settings. However, disabling essential cookies may affect core platform functions, including the ability to log in to your account. We recommend keeping session cookies and security cookies enabled for the best experience.
User Rights Regarding Personal Data
As an fc88club user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via 24/7 live chat or email at [email protected].
Control in Your Hands
User Rights We Guarantee
Right of Access
You can request a copy of all personal data we hold relating to your account at any time.
Right to Rectification
If any of your information is inaccurate or out of date, you have the right to request immediate correction.
Right to Erasure
You can request the deletion of your account and personal data, subject to relevant legal obligations.
Right to Object
You can object to any processing of your data for purposes you have not clearly agreed to.
Right to Data Portability
You have the right to receive your data in a structured format that can be transferred to another service provider.
Right to Restrict Processing
In certain circumstances, you can ask us to limit how we process your data while an issue is being resolved.
Data Retention Period
fc88club retains your personal data for as long as your account is active or for as long as it is needed to provide services to you. Once an account is closed or after a sustained period of inactivity, your data will be handled as follows:
- Financial and transaction records: Retained for the period specified by international licensing requirements and applicable anti-money laundering laws.
- Identity verification data: Retained for the minimum period required by our regulatory body after account closure.
- Customer support communication records: Retained for a reasonable period for reference purposes and to resolve any disputes that may arise.
- Anonymised analytics data: May be retained indefinitely as it no longer contains any information that can be used to identify you personally.
Once the specified retention period has ended, your data will be securely deleted or anonymised using methods recognised by the information security industry.
Changes to This Privacy Policy
fc88club reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or new industry standards.
If there are significant changes to the way we handle your personal data, we will provide notice through one or more of the following methods:
- A notification in your account when you next log in
- A notification email to the email address registered to your account
- An update to the "Last Updated" date displayed at the top of this page
Continued use of the fc88club platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated version. You are advised to review this page periodically.
Contact Us Regarding Privacy
If you have any questions, concerns, or complaints relating to this Privacy Policy or the way we handle your personal data, our team is ready to assist through the following channels:
- Live chat 24/7: Via the live chat icon at the corner of our platform — immediate responses in Malay and English
- Email: [email protected] — replies within business hours
For enquiries relating to user rights (data access, correction, or deletion), please state "Data Privacy Enquiry" in the subject line of your message so it can be routed directly to the responsible team.
For any data privacy enquiries: [email protected]
Join the fc88club Player Community
Your Data is Safe. Play With Confidence.
Register an fc88club account and enjoy online slots, live casino, and sports betting with full assurance that your personal information is protected at all times. For users aged 21 and above only.